pub775 Frequently Asked Questions

pub775 accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, Driver's License, Passport, SSS ID, UMID, or Postal ID. Upload a clear photo or scan of your ID through the account dashboard. KYC is required before your first withdrawal. Most verifications are completed within 24 hours on business days.

No. pub775 strictly enforces a 21+ age requirement as mandated by PAGCOR for all online gambling in the Philippines. Age is verified during KYC. Any account found to belong to a person under 21 will be immediately and permanently closed, and all funds associated with the account will be forfeited per pub775's Terms and Conditions.

Click "Forgot Password" on the pub775 login page. Enter your registered email address or mobile number, and a password reset link or OTP will be sent to you. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to pub775 live chat support for identity-verified account recovery.

No. pub775's Terms and Conditions strictly allow only one account per person. Duplicate accounts are prohibited regardless of whether they use different names, email addresses, or devices. If multiple accounts are detected, all associated accounts will be suspended and balances forfeited. If you accidentally created a duplicate, contact support immediately to resolve the situation.

Contact pub775 customer support via live chat and request permanent account closure. Any real-money balance remaining will be returned to your registered GCash or Maya account after KYC verification is confirmed. If you are closing your account due to problem gambling concerns, consider activating self-exclusion instead, which provides structured protection and is a more appropriate tool for that situation.

The minimum deposit at pub775 is ₱100 (One Hundred Philippine Pesos) per transaction. This applies across all payment methods including GCash, Maya, BPI, BDO, and UnionBank. There is no maximum deposit limit set by pub775, though individual players may apply self-imposed deposit limits through the responsible gaming tools in their account dashboard.

GCash deposits at pub775 are processed almost instantly — most players see their balance updated within 30 seconds to two minutes of completing the GCash transfer. Occasional delays of up to 10 minutes can occur during peak hours or GCash network maintenance windows. If a deposit hasn't credited after 30 minutes, contact pub775 live chat with your GCash reference number.

For verified accounts, pub775 targets GCash withdrawal processing within 30 minutes. In practice, most withdrawals arrive in your GCash wallet within 15 to 30 minutes during normal operating hours. Withdrawals requested during system maintenance windows or late-night periods may take slightly longer. KYC verification must be completed before any withdrawal is processed.

The minimum withdrawal at pub775 is ₱200 (Two Hundred Philippine Pesos). There is no daily withdrawal cap for standard verified accounts, though large withdrawals may be subject to additional verification as part of pub775's AML compliance procedures. Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible.

pub775 does not charge platform fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees — for example, GCash and Maya have their own fee schedules for certain transfer types. For USDT TRC20 withdrawals, blockchain network fees apply and are the player's responsibility. Check your payment app for current fee information before transacting.

Yes, pub775 accepts deposits via BPI Online, BDO Online Banking, and UnionBank. Bank transfer deposits typically take 15 to 60 minutes to credit depending on the bank's processing times and whether the transfer is made during banking hours. Always use the exact reference number provided in the pub775 cashier to ensure your deposit is matched and credited correctly.

pub775 accepts GCash, Maya, BPI Online, BDO Online Banking, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20. GCash and Maya are the fastest and most popular options among Filipino players. For crypto users, USDT TRC20 offers fast cross-border transactions with low network fees. The full list of available payment methods is displayed in the pub775 cashier section.

pub775 offers a wide selection including online slots, live casino games (baccarat, roulette, blackjack, Dragon Tiger), bingo, sports betting (PBA, NBA, UFC, Premier League, Volleyball), and JILI-powered slot titles popular with Filipino players. The game library spans hundreds of titles from multiple providers, with new games added regularly. Mobile play is fully supported — no app download required.

Yes. All pub775 games use certified Random Number Generator (RNG) technology independently audited for fairness. pub775 operates under PAGCOR's licensing framework, which requires game integrity standards that protect players. RNG certification means every spin, card deal, and dice roll is genuinely random and cannot be influenced by pub775 or any third party. Return-to-Player (RTP) percentages are disclosed on game information pages.

Yes. pub775 is fully optimized for mobile play on both Android and iOS devices. The Platform runs through your mobile browser — Chrome, Safari, or any major mobile browser — with no app download required. The mobile experience includes the full game library, cashier, account management, live chat support, and responsible gaming tools. Just visit pub775.org on your phone and log in.

JILI slot RTP rates vary by individual game title but typically range from 96% to 98% for their most popular games. RTP (Return to Player) represents the theoretical percentage of total wagers returned to players over millions of game rounds — it is not a guarantee of winnings in any individual session. Specific RTP figures for each JILI game are available on the game's information page within pub775.

Yes, pub775 offers a welcome bonus for newly registered players who make their first qualifying deposit. Bonus details, including the percentage match and minimum deposit threshold, are displayed on the current promotions page. Welcome bonuses are subject to wagering requirements before any associated winnings can be withdrawn. Check the promotions page for the latest welcome offer terms — these are updated periodically.

A wagering requirement is the number of times you must play through a bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 35x wagering requirement means you need to wager a total of ₱17,500 across eligible games before the bonus converts to real money. Different game types contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Specific contribution rates are listed in each promotion's terms.

No. Bonus funds and any winnings generated from them cannot be withdrawn until all applicable wagering requirements have been met in full. You may withdraw your real-money balance (deposits and real-money winnings not derived from bonus play) at any time, subject to standard KYC requirements. If you wish to forfeit an active bonus and withdraw only your real-money balance, contact pub775 support to request bonus removal.

Yes, pub775 rewards regular players through a loyalty program where consistent play earns points that can be converted to bonus credits or other benefits. Higher activity levels unlock VIP tier benefits including faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and exclusive promotions. VIP tier status is assessed based on deposit volume and activity frequency over rolling monthly periods.

Yes. pub775 operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government authority responsible for licensing and supervising online gaming in the Philippines. PAGCOR oversight means pub775 is subject to player protection standards, game fairness requirements, AML compliance, and responsible gaming obligations set by Philippine law. Players may contact PAGCOR for regulatory inquiries relating to pub775.

Log in to your pub775 account and go to Account Settings, then select the Responsible Gaming tab. Choose Deposit Limits and set your preferred daily, weekly, or monthly maximum. Limit reductions take effect immediately. Increases require a mandatory 24-hour cooling-off period before activation. You can also request limit activation directly through pub775 live chat support at any time.

Go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Self-exclusion takes effect immediately upon confirmation. Your account will be closed to gaming and deposits, and you will be removed from all marketing communications. Self-exclusion can also be activated by contacting pub775 live chat support directly.

Contact pub775 live chat support immediately and request activation of a cooling-off period or self-exclusion — our team will assist without judgment. You can also activate these tools yourself through the Responsible Gaming section of your account dashboard. For professional support, the Philippine Department of Health's National Mental Health Crisis Hotline is available at 1553. PAGCOR also maintains a responsible gaming program for Filipino players on licensed platforms.